a) Guest:
   you, the person or group seeking to rent Casa Avalon.

b) Owner:
   the principal on whose behalf Casa Avalon is offered for rental.

c) Rental Charge:
   the cost of renting Casa Avalon for the rental period.

d) Rental Period:
   the period from the date of arrival until the date of departure inclusive.

2. Bookings
All bookings are subject to the terms and conditions as specified in this document unless otherwise arranged and confirmed in writing by the Owner.
Facsimile, Internet or telephone bookings will be held with the prior agreement of the Owner for a period of fourteen days to allow for the completed booking form and initial deposit to be received.
A deposit of 25% of the rental charge (which is non-refundable) is payable when making the reservation.
The balance of the rental charge together with the damages deposit (see item 3) must be paid no later than eight weeks prior to your intended arrival date, failing which the deposit may be forfeited and the reservation cancelled at the discretion of the Owner.
Reminders for payment will not normally be sent. In the event of late payment, the Owner reserves the right to cancel the reservation.
If a booking is made four weeks or less from the intended date of arrival, the whole of the rental charge, together with the damages deposit, must be paid at the time of the booking.

3. Damages Deposit
An amount from £200 GBP is payable when making the booking, this to be held against any breakages or damages. This deposit is returnable within 14 days after your return from Casa Avalon if no damages or breakages have occurred, and will be posted to your home address.
If there are any damages or breakages in excess of the damages deposit, the Guest agrees to reimburse the Owner in full.
Any substantial damages or breakages caused by the Guest, the Guest’s family or those on the property at the invitation of the Guest, or unacceptable behaviour of the Guest, the Guest’s family or those on the property at the invitation of the Guest may result in immediate eviction without compensation and a subsequent claim for loss and damages from the Owner.
In this event the Owner will not have any further contractual obligations to the Guest.

4. Rental Period
The rental period will normally commence from 2pm on a Saturday on the agreed date of arrival until 10am on the agreed departure date. The rental period can only be varied in writing by the Owner. Arrangements will be made for the manager to supply keys for Casa Avalon to the guests upon their arrival.

5. Number of Guests
The number of people staying in Casa Avalon must not exceed the number specified in the booking form unless prior written agreement has been made with the Owner.
The Owner reserves the right to cancel the rental if the number of people arriving at Casa Avalon exceeds those notified and agreed on the booking form.
It is required that the principal member of the party provides a photocopy of his/her passport to the property manager upon arrival.

6. Services
Rental charges are inclusive of electricity (except pool heating which is an additional £100 GBP per week), gas and water charges, except in the case of long term rentals where the charges and services provided will be agreed in advance with the Owner.
Our housekeeper will tidy Casa Avalon twice a week and change the linen during the course of your stay. However we ask that you maintain a reasonable state of cleanliness throughout Casa Avalon and clean all dishes and cutlery when used.
Rubbish should be removed by Guests from Casa Avalon on a regular basis.

7. Linen
Sheets, pillow cases, duvets, bathroom towels, hand towels and tea towels are all provided and will be changed on a regular basis. We do not supply beach towels.

8. Facilities
Whilst every effort has been made to ensure that the descriptions of Casa Avalon and its nearby facilities are accurate, the Owner cannot accept any responsibility or liability for any changes.
The Owner cannot be held responsible for technical problems, nor accept responsibility for animals, birds or insects which may be present in or around the property.
The use of Casa Avalon and associated amenities is entirely at the Guests' own risk. Guests and their parties leaving personal belongings in or around Casa Avalon do so entirely at their own risk and the Owner cannot be held responsible for any injuries or losses howsoever caused.

9. Alternative Accommodation
Reservations are made on the understanding that Casa Avalon will be available for the dates specified. If however, due to circumstances beyond the Owner’s control, this is not possible, every effort will be made to provide alternative accommodation. Failing this, the Owner will make a prompt and full refund of all monies paid and there will be no claim whatsoever against the Owner.
In the event of the reservation being cancelled or altered by reason of force majeur (which includes floods, storms, riots, strikes, wars and acts of God) or other events outside the Owner’s control, the Owner cannot accept any liability.
If the Guest or any person within the Guest’s party falls ill whilst on holiday or for any reason has to return early, the Owner cannot be held responsible for any additional costs nor can any part of the rental charge be returned.

10. Cancellation
In the event of cancellation of the booking by the Guest(s), the deposit paid is non-refundable as stated above in clause 2. Bookings.
If the Guest(s) cancels the booking after paying the Balance Payment, a Cancellation Fee will be made as follows :-

a) more than six weeks prior to the intended arrival date:
    25% of the Balance Payment

b) between six and two weeks prior to the intended arrival date:
    50% of the Balance Payment

c) less than two weeks prior to the intended arrival date:
    100% of the Balance Payment

If it is possible to re-let Casa Avalon after cancellation, the cancellation charge less an administration fee of 20% will be refunded to the Guest.

11. Insurance
The Owner strongly recommends that Guests arrange for appropriate holiday insurance.

12. Complaints
In the unlikely event of a complaint about Casa Avalon, this should be reported to our local representative within three days of arrival and thereafter confirmed in writing.
Failure to act in this manner may result in the Owner being unable to deal with the complaint.
Complaints cannot be accepted after the Guest has returned home and there has been no opportunity to put matters right during the rental period.

13. Other Conditions
Please note that smoking is not allowed inside Casa Avalon.
Pets are also not allowed.